Cancellation Policy

Last Updated: 21st July 2026

At Forveta, we understand that circumstances can change after an order is placed. This Cancellation Policy explains when and how you may cancel an order and how refunds are processed.

1. Cancelling an Order Before Dispatch

You may request to cancel your order before it has been processed and dispatched.

Because we aim to process orders quickly, we recommend contacting us as soon as possible after placing your order.

If your cancellation request is received before dispatch, we will make every effort to stop your order from being shipped.

Once an order has been dispatched, it can no longer be cancelled. However, you may still be eligible to return the item after delivery in accordance with our Return & Refund Policy.

2. Orders Already Dispatched

After your order has been handed to the delivery courier:

  • The shipment cannot be recalled or cancelled.

  • You must wait until the order has been delivered before requesting a return.

  • Returns must comply with our Return & Refund Policy.

  • Unless the item is faulty, damaged, or incorrectly supplied, return shipping costs are the customer's responsibility.

3. Faulty, Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, the standard cancellation process does not apply.

Please contact us within 48 hours of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging (if applicable)

Once your claim has been reviewed, we will arrange an appropriate solution, which may include:

  • A replacement

  • A repair

  • A full or partial refund

Where applicable, Forveta will cover all associated return shipping costs.

4. Refunds for Cancelled Orders

If your cancellation request is approved before dispatch:

  • Your refund will be issued to the original payment method used for the purchase.

  • Refunds are typically processed within 3–5 business days, although processing times may vary depending on your payment provider or bank.

  • Any applicable cancellation fee will be deducted before the refund is issued.

5. Cancellation Fee

For customer-requested cancellations made before dispatch, a 5% cancellation fee may be deducted from the refund amount.

This fee helps cover non-refundable payment processing charges and administrative costs incurred once an order has been placed.

The cancellation fee does not apply if:

  • The item is faulty.

  • The item arrived damaged.

  • We supplied the wrong product.

  • We are unable to fulfil your order.

In these situations, a full refund will be issued where appropriate.

6. How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible.

Email: info@forveta.com

Phone: +44 7848 437490

When contacting us, please include:

  • Your order number

  • Your full name

  • The reason for the cancellation

  • The approximate time the order was placed

The sooner we receive your request, the greater the chance we can cancel your order before dispatch.

7. Contact Information

Business Name: Forveta

Company Name: Minha Retail Limited

Address: Unit 6A, 53 Broughton Lane, Manchester, M8 9UE, United Kingdom

Website: https://forveta.com

Email: info@forveta.com

Phone: +44 7848 437490

VAT Number: 492434673

Company Registration Number: 15797974

Customer Contact: Click Here

Customer Support Hours

Monday to Friday: 08:00 AM – 05:00 PM (GMT London Time)

Support: Live Chat and Email Support Available