Return and Refund Policy

Last Updated: 21st July 2026

At Forveta, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before requesting a return.

1. How to Request a Return

Before returning any item, you must contact our customer support team for return authorisation.

You can contact us using the following methods:

Email: info@forveta.com

Phone: +44 7848 437490

Please include:

  • Your order number
  • Your full name
  • The reason for your return
  • Photos of the item (if applicable)

Once your request has been reviewed, we will provide the appropriate return instructions and the correct return address.

2. Return Eligibility

Under UK consumer protection laws, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Include all accessories, manuals, and components
  • Be accompanied by proof of purchase

Products that have been used, assembled, installed, altered, or damaged by misuse may not be eligible for a refund unless they are faulty.

3. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging (if applicable)

After reviewing your claim, we will arrange an appropriate resolution, which may include:

  • A replacement
  • A repair (where appropriate)
  • A full refund
  • A partial refund where appropriate

If the item is confirmed to be faulty, damaged, or supplied incorrectly, Forveta will cover all return shipping costs.

4. Exchanges

We currently offer exchanges only for products that are faulty, damaged, or incorrectly supplied.

Please contact our customer support team before returning the item. Once approved, we will arrange a replacement where available.

5. Return Shipping

Change of Mind

If you wish to return an item because you changed your mind, ordered the wrong product, or no longer require it, you are responsible for the cost of returning the item.

Faulty or Incorrect Items

If your product is faulty, damaged, or incorrect, Forveta will cover the full cost of return shipping.

Please do not return any item until you have received return instructions from our support team.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 3–5 business days, although your payment provider may require additional time for the funds to appear.

For change-of-mind returns, the original shipping charges (if applicable) are non-refundable unless required by law.

7. Non-Returnable Items

For hygiene, health, and safety reasons, the following items cannot be returned once opened or used unless they are faulty:

  • Personal care products
  • Hygiene products
  • Beauty accessories
  • Custom-made or personalised items
  • Special-order products

These exclusions do not affect your statutory rights under UK consumer law.

8. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

9. Contact Information

Business Name: Forveta

Company Name: Minha Retail Limited

Address:
Unit 6A, 53 Broughton Lane
Manchester, M8 9UE
United Kingdom

Website: https://forveta.com

Email: info@forveta.com

Phone: +44 7848 437490

VAT Number: 492434673

Company Registration Number: 15797974

Customer Support: Click Here

Business Hours:
Monday – Friday
08:00 AM – 05:00 PM (London Time)

Support: Live Chat & Email Support