Shipping policy

Shipping Policy

Last Updated: 21st July 2026

At Forveta, we aim to deliver your order as quickly and efficiently as possible. This Shipping Policy explains our order processing times, delivery estimates, shipping costs, and other important information regarding your purchase.

1. Delivery Areas

Forveta currently ships throughout the United Kingdom.

At this time, we do not offer international shipping. If this changes in the future, this policy will be updated accordingly.

2. Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

While we aim to process all orders promptly, processing times may occasionally be extended during periods of high order volume, promotional events, or circumstances beyond our control.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are:

United Kingdom: 2–5 business days

Please note that delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

We are pleased to offer FREE Standard Shipping on all orders delivered within the United Kingdom.

There are no additional shipping charges at checkout for UK orders.

If we introduce special delivery services or international shipping in the future, any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

5. Delivery Partners

To ensure reliable delivery, we work with trusted courier companies, which may include:

  • Royal Mail
  • Evri
  • DPD
  • DHL
  • UPS
  • FedEx
  • Yodel
  • Other reputable delivery partners

The courier used for your order will depend on your location, parcel size, and the most suitable delivery service available.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active after dispatch.

If you have not received your order within the estimated delivery timeframe, please contact our customer support team.

7. Incorrect Addresses and Failed Deliveries

Please ensure that your shipping address is complete and accurate before placing your order.

If delivery cannot be completed because:

  • An incorrect or incomplete address was provided;
  • The recipient was unavailable after multiple delivery attempts; or
  • The parcel is refused upon delivery,

additional shipping charges may apply if the order needs to be re-shipped.

Forveta cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

8. Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging (if applicable)

After reviewing your claim, we will arrange an appropriate resolution, which may include a replacement, repair, or refund in accordance with our Return & Refund Policy.

9. Delayed Deliveries

Although we work closely with our courier partners, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Transport disruptions
  • Public holidays
  • High seasonal demand
  • Security or operational delays

We appreciate your patience should these situations arise.

10. Returns

If you wish to return an item, please refer to our Return & Refund Policy, which explains return eligibility, return procedures, and refund processing times.

11. Contact Information

Business Name: Forveta

Company Name: Minha Retail Limited

Address:
Unit 6A, 53 Broughton Lane
Manchester, M8 9UE
United Kingdom

Website: https://forveta.com

Email: info@forveta.com

Phone: +44 7848 437490

VAT Number: 492434673

Company Registration Number: 15797974

Customer Contact: Click Here

Customer Support Hours

Monday to Friday
08:00 AM – 05:00 PM (London Time)

Support: Live Chat & Email Support